Guest Messaging and Engagement
Hospitality is built on relationships. Micros Messaging and Guest Engagement solutions, powered by Canary, give hotels the tools to communicate in real time, promote upsells, and create memorable guest experiences. From pre-arrival to post-stay, you can connect with guests at every stage of their journey.
Features That Drive Engagement
Travellers today expect instant, mobile-first communication. With Canary’s award-winning platform, your hotel can engage guests via SMS, WhatsApp, email, and OTA chat, all without requiring app downloads. Automated workflows and AI-driven responses save your team time, while personalised interactions strengthen loyalty and improve satisfaction.
Real-time Messaging
Connect instantly with guests on SMS, WhatsApp, email, and OTA chat
AI-powered Automation
Respond to common requests and FAQs without staff intervention
Dynamic Upselling
Promote upgrades, packages, and add-ons at the right time
Digital Compendium
Provide quick access to hotel information and services
Unified Inbox
Manage all conversations in a single dashboard
PMS Integration
Keep every interaction tied to guest profiles
Trusted by Leading Hotels Worldwide
Canary powers guest engagement for more than 20,000 hotels in over 100 countries. Micros brings this technology to Africa with hands-on local implementation and support, ensuring properties of all sizes can deliver global-standard guest experiences tailored to regional needs.
in loyalty programme sign-ups via at-table QR code registration.
in food waste by using real-time inventory tracking tied to sales data.
Products used
- Loyalty Programme Management
- Real-time Inventory & Stock Control
More Than a Muffin: How Mugg & Bean Brews Customer Loyalty
Why Hotels Choose Micros Guest Engagement
Guest Satisfaction
provide fast, mobile-first service on preferred channels
Revenue Growth
send personalised offers for upgrades, amenities, and extras
Efficiency
free staff time with automation and AI responses
Consistency
maintain brand standards across every communication
Integration
link all messaging to PMS, POS, and hotel systems for a complete view
Messaging and Engagement in Action
Hotels and Resorts
send welcome messages, promote amenities, and manage service requests
Multi-Property Groups
standardise communication and upselling across brands and regions
Boutique Properties
deliver personal service even with lean teams
Wellness and Spa Hotels
integrate spa bookings, promotions, and reminders into guest messaging
Build Your Messaging and Engagement Solution
with Micros
With Micros Messaging and Guest Engagement, you can connect with guests in real time, grow revenue through upsells, and deliver seamless service that builds lasting loyalty.
Trusted by 1000+ hospitality businesses
