Canary Guest Messaging
Seamless Guest Communication, Powered by Automation
Canary Guest Messaging makes it easy for hotels and resorts to communicate with guests in real time, through their preferred channels like SMS, WhatsApp, and email. No app downloads required. From pre-arrival to post-stay, Canary streamlines communication, automates replies, and enhances guest satisfaction. Micros delivers Canary solutions across Africa, integrated into our full hospitality technology stack including OPERA Cloud PMS, Simphony POS, and more.
From SME’s to Enterprises
How Canary Helps your Operation
Canary centralises all guest communications in one unified inbox. Staff can engage with guests instantly or rely on AI-powered automated responses for common requests. Upsell offers, reminders, and alerts are scheduled effortlessly, ensuring guests always feel informed and cared for. Integration with PMS, POS, and guest profiles means every interaction is personalised and consistent across the guest journey.
Unified Inbox
Manage guest messages from SMS, WhatsApp, OTAs, and email in one place, so no request is ever missed.
Automated Communication
Send pre-arrival confirmations, check-in reminders, and post-stay surveys automatically, saving staff time and ensuring brand consistency.
Guest Engagement
Personalise upsell offers, from room upgrades to spa treatments and dining packages, at the right time in the guest journey.
AI-powered Replies
Use smart responses to handle common guest queries instantly, freeing up staff for tasks that need a personal touch.
Faster Response Times
Guests expect instant answers, Canary helps reduce response times by up to 2x, driving guest satisfaction scores higher.
Analytics & Insights
Track communication performance and guest engagement metrics to improve service and revenue strategies.
Where Canary excels
Hotels & Resorts
Enhance the guest journey from pre-arrival to post-stay with seamless, mobile-first communication.
Full Journey Coverage
Seamless Communication
Enhanced Experience
Multi-property Groups
Maintain consistent communication standards across brands and locations, while tailoring offers to local audiences.
Consistent Communication
Tailored Local Offers
Centralised Control
Boutique Lodges & Safari Operations
Support remote teams by consolidating guest communication in one easy-to-manage system, connected to PMS and CRS.
Remote Team Support
Consolidated Communication
PMS/CRS Integration
Why Micros: One Integrated Hospitality Partner
Canary Guest Messaging is part of Micros’ end-to-end hospitality stack. When integrated with OPERA Cloud PMS, Simphony POS, and ResRequest CRS, it enables you to connect communication with bookings, payments, and guest profiles.
Micros simplifies your technology journey:
- OPERA Cloud PMS for guest profiles and folios
- Oracle Simphony POS for restaurant and F&B interactions
- ResRequest CRS for multi-property reservations
- ChiDesk & SpaGuru for spa and wellness bookings
- CashBases for secure payments and cash handling
As Africa’s one-stop hospitality partner, Micros combines 28 years of regional expertise with the global scale of Adapt IT under Volaris, ensuring your guest engagement strategy is supported every step of the way.
Build Your Hospitality Solution with Micros
With Canary Guest Messaging, you’re not just sending messages — you’re building relationships that drive loyalty and revenue. Micros integrates Canary with your PMS, POS, and full hospitality ecosystem, ensuring every guest interaction adds value.
Trusted by 100+ hospitality businesses
