Point of Sale Support | Micros | POS

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24/7 support contact details are as follows:

(011) 745 5320   or   0861 MICROS

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Fastest response times and maximum business flexibility

Your applications have significant and far-reaching implications for your business in terms of saving on costs, increasing productivity and raising service levels. When managed as core assets, your applications will vastly improve how you use information, anticipate and drive change, communicate and collaborate. Wherever you are in the application lifecycle, MICROS-Fidelio - POS - offers a complete portfolio of services that gives you the edge you need to succeed. We have over twelve years of experience in successfully serving a diverse range of companies in all major market segments.

Multi-faceted technology and support:

  • Professional consulting
  • System installation
  • System configuration
  • Operator and manager training
  • Onsite hardware maintenance
  • Customised software development
  • Application support
  • Network support

When calling the support centre, please have the following information ready:

  • Your Name/Contact
  • Your Site Name
  • Your Site Telephone Number
  • Details about the Problem/s you are experiencing
  • The times the Problem/s have occurred
  • Exact wording or Errors or other Messages displayed
  • What action has been taken already

When on a support call, please request the name of the support agent and the ref no. of the call.

  • There is a cell phone number that can be used if you cannot get through on the above numbers. 083 405 0826 or 083 405 0824
    Please note that the cell phone number is not to be used under normal circumstances as we can only field one call at a time.
    The other two numbers provided go through to our Support Centre where support agents can take the call.
  • MICROS - point of sale - currently has support personnel in Johannesburg, Cape Town, Durban, Port Elizabeth, East London, Bloemfontein, George and Nelspruit, but service all outlying regions from these centres throughout Southern Africa.

 

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