The business challenges:

Typically quick-service restaurants seek ways to increase the volume of transactions, acquire more customers, increase operational efficiency and reduce waste by better reporting and forecasting capabilities. On top of these challenges, restaurants need to increase the speed and quality of service in order to foster guest loyalty.

The solution

Through its Restaurant Enterprise and eBusiness Solutions, MICROS follows a fully integrated approach offering a complete solution portfolio including point-of-sale systems, back office and enterprise solutions as well as tools for improving restaurants operations and enhancing the guest experience.

Give your customers the choice and let them order in-store over the counter, via a kiosk terminal (it has been proved in practice that guests tend to spend more money if they order via a self-service terminal. Customers found an increase in like-to-like sales by up to 5%!), by phone, Website or mobile app. Despatch the order at a pre-defined time or let your customers pick it up in store. The POS system integrates seamlessly with the delivery ordering process and links it with in-store communications – for an end-to-end integrated order processing from ordering through to payment.

The software suite offers further optional solutions and tools to improve restaurant operations, such as table management, conversational ordering module, digital menu boards, kitchen displays to manage the order preparation, hand-held and pager solutions.

An optional integrated cash and despatch solution including driver selection, order batching and route planning and a CRM solution to enhance the guest experience are also part of the offering.

RES is rounded off by a set of above-store solutions and reporting tools to provide enterprise business intelligence to corporate, regional and store managers. The above-store solutions cover inventory management labour management, reporting and central maintenance and configuration tools.

Do you manage a restaurant chain? No problem. The seamless connectivity of the MICROS 3700 POS system to our eBusiness Solutions including inventory management, labour management, reporting and business intelligence, CRM and loyalty, loss prevention, etc. provides chain restaurants with the perfect solution for highly efficient and streamlined management of restaurant chains.
The benefits

  • Improved operational efficiency
  • Improved enterprise business intelligence and decision support
  • Intuitive user interface leads untrained staff through the selling process including suggestive up-selling prompts
  • Increased customer satisfaction and loyalty
  • Increased sales through implementation of state-of-the-art mobile Internet technologies

RES at a glance:

  • Fully integrated enterprise solution including front-of-house, back-of-house and above-store solutions
  • Highly scalable and flexible
  • Investment protection
  • Connection to MICROS eBusiness Solutions for different deployment options (central or local)
  • One-stop solution

Solutions for Quick Service operations:

For single organisations: RES
For chain or franchise organisations: MICROS 3700 POS and eBusiness Solutions

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